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  2. ACCESSIBILITY STATEMENT

Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of Sandman Signature Newcastle Hotel. Guests can contact Sandman Signature Newcastle Hotel via:

  • Telephone | 0191 229 2600
  • Email | res_newcastle@sandmanhotels.co.uk
  • Post | Sandman Signature London Newcastle Hotel, Gallowgate, Newcastle-upon-Tyne, NE1 4SD
  • What3word | ///ahead.aside.shares

An abundance of transport links via train, bus and Metro are available. Taxi collections can be arranged by contacting the hotel directly.

  • Drop-off and pick-up point available at our Heber Street entrance, postcode: NE4 5TN. Assistance with luggage is available.
  • 18 disabled spaces are available at the local Q-Park situated on Stowell Street, postcode: NE1 4YB.

  • Accessible entrance is situated on Heber Street (postcode NE4 5TN) and leads to Reception on one level, as is access to our lifts from Reception.

  • 4 Accessible Studios are available upon request, priced at Standard Room rates.
  • Accessible Studios contain a walk-in shower room, shower chair and kitchenette facilities.
  • DeafGuard is available upon request.
  • All bedrooms are ensuite.
  • All TVs are remote-controlled with subtitles available.

  • Accessible toilet situated on the ground floor.
  • Lifts go to all bedroom floors.
  • Staircase to all floors.

  • Shark Club Gastro Bar is accessible by wheelchair.
  • All restaurants can cater for special dietary requirements on prior request (gluten-free, lactose-free, nut-free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion.
  • Large print menus are available.

  • Staff are on hand to assist 24 hours a day.
  • Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation is needed).
  • Assistance dogs are accepted with prior notice.
  • In accordance with legislation, smoking is not permitted in the hotel.
  • Mobile phone signal with most providers is good in the area.
  • Fire alarm will ring continuously if evacuation is needed.