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  1. ACCESSIBILITY STATEMENT

Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of Sandman Signature Aberdeen Hotel & Spa.

Guests can contact us via:

  • Telephone | 01224 945555
  • Email | res_aberdeen@sandmanhotels.co.uk
  • Post | Sandman Signature Aberdeen Hotel & Spa, St Andrew Street, Aberdeen, AB25 1AD
  • What3words | ///opens.grades.palm (hotel entrance)
  • What3words | ///custom.patrol.scar (car park entrance)

We are happy to recommend taxi or bus options within the city, including fully accessible vehicles.

  • Accessible parking and a drop-off area are available either at the front door or the rear car park.
  • Assistance with luggage is available on request.
  • Accessible parking spaces are available in the rear car park.
  • Car park surface is suitable for wheelchairs.
  • The route from the car park has no steps and is lit, there are however ramps and manual doors.

  • The main hotel entrance is level with no steps.
  • The entrance is lit at all times.
  • Entry alert/bell is available.
  • The main foyer area and reception floor are hard flooring and suitable for wheelchairs.
  • Seating is available in the foyer area.
  • Accessible WCs are available close to Reception.
  • Lifts to all floors are available.
  • Some routes to bedrooms do have a small number of steps.

  • 9 accessible bedrooms are available at Sandman Signature Aberdeen Hotel.
  • Some bedroom furniture can be rearranged on request.
  • All bedrooms have hypo-allergenic bedding.
  • All bedrooms are ensuite.
  • All accessible rooms have a walk-in shower.
  • Laundry service is available.
  • More lighting options are available in bedrooms on request (extra lamps available).
  • All bedrooms have remote controlled TVs.
  • Subtitles are available on the TVs.
  • Internet access is available in bedrooms.
  • All bedrooms have a telephone.
  • Tea and coffee making facilities in all bedrooms.
  • Mini-fridges are available in bedrooms.
  • A shower seat is available in all accessible bedrooms.
  • DeafGard alarm is available on request.

  • Public toilet with baby change facilities.
  • Bar, lounge and conference rooms are accessible by wheelchair.
  • Entrance to one or more bedrooms with no steps accessible by lift.
  • Corridors are lit at all times.
  • Staircase to all floors.
  • Lift to all floors.

  • Our restaurant can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion.
  • All meals can be cut up for ease of eating, food may also be pureed/thickened if needed.
  • Large print menus are available.
  • Our restaurant is accessible by wheelchair with no steps.

  • Staff are on hand to assist 24 hours a day.
  • Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation is needed).
  • Assistance dogs are accepted with prior notice.
  • In accordance with legislation, smoking is not permitted in the hotel.
  • Mobile phone signal with most providers is good in the area.
  • The fire alarm system is sirens and flashing lights. Assistance is given with evacuation if necessary.
  • The sirens will ring continuously if evacuation is needed if you require assistance for evacuation, please notify us on arrival.