Accessibility Statement

Prior to arrival guests can speak with a member of the reservations team in order to confirm requirements and general suitability of Sandman Signature Aberdeen Hotel & Spa.

Guests can contact us via:

• Telephone | 01224 945555
• Email | res_aberdeen@sandmanhotels.co.uk
• Post | Sandman Signature Aberdeen Hotel & Spa, St Andrew Street, Aberdeen, AB25 1AD
• What3words | ///opens.grades.palm (hotel entrance)
• What3words | ///custom.patrol.scar (car park entrance)

We are happy to recommend taxi or bus options within the city, including fully accessible vehicles.

• Accessible parking and a drop-off area are available either at the front door or the rear car park.
• Assistance with luggage is available on request.
• Accessible parking spaces are available in the rear car park.
• Car park surface is suitable for wheelchairs.
• The route from the car park has no steps and is lit, there are however ramps and manual doors.

• The main hotel entrance is level with no steps.
• The entrance is lit at all times.
• Entry alert/bell is available.
• The main foyer area and reception floor are hard flooring and suitable for wheelchairs.
• Seating is available in the foyer area.
• Accessible WCs are available close to Reception.
• Lifts to all floors are available.
• Some routes to bedrooms do have a small number of steps.

• 9 accessible bedrooms are available at Sandman Signature Aberdeen Hotel.
• Some bedroom furniture can be rearranged on request.
• All bedrooms have hypo-allergenic bedding.
• All bedrooms are ensuite.
• All accessible rooms have a walk-in shower.
• Laundry service is available.
• More lighting options are available in bedrooms on request (extra lamps available).
• All bedrooms have remote controlled TVs.
• Subtitles are available on the TVs.
• Internet access is available in bedrooms.
• All bedrooms have a telephone.
• Tea and coffee making facilities in all bedrooms.
• Mini-fridges are available in bedrooms.
• A shower seat is available in all accessible bedrooms.
• DeafGard alarm is available on request.

• Public toilet with baby change facilities.
• Bar, lounge and conference rooms are accessible by wheelchair.
• Entrance to one or more bedrooms with no steps accessible by lift.
• Corridors are lit at all times.
• Staircase to all floors.
• Lift to all floors.

• Our restaurant can cater for special dietary requirements on prior request (gluten free, lactose free, nut free, vegetarian, vegan) other dietary requirements may be catered for with prior discussion.
• All meals can be cut up for ease of eating, food may also be pureed/thickened if needed.
• Large print menus are available.
• Our restaurant is accessible by wheelchair with no steps.

• Staff are on hand to assist 24 hours a day.
• Emergency evacuation procedure for guests requiring assistance (please notify on arrival if assistance on evacuation is needed).
• Assistance dogs are accepted with prior notice.
• In accordance with legislation, smoking is not permitted in the hotel.
• Mobile phone signal with most providers is good in the area.
• The fire alarm system is sirens and flashing lights. Assistance is given with evacuation if necessary.
• The sirens will ring continuously if evacuation is needed if you require assistance for evacuation, please notify us on arrival.